- How can I reset my password?
If you forget your password, you can Click the "forget password" below the "Sign In" button. Enter the email you provided while registering the platform or forum account and click NEXT. Check your mailbox.
- What is Claps?
Claps is the name of the virtual currency used throughout all of ClapAlong gaming platform. Claps is used to transfer to all kinds of game currencies available on ClapAlong so as to enhance the user's gameplay experience. You may keep it in your account as long as you wish. It is safe!.
There are many ways to purchase Claps ranging from credit card payments, PayPal payments to Moneybookers payments.
- Why Should I register?
To fully take advantage of this forum, you'd better register as a member. Registration is free, and allows you to do the following: Post new threads, Reply to other users' threads, Edit your posts, Send email to other users, Access to new functions added from time to time in the forum, like PM, or Access to other sections of ClapAlong.
- How do I pay?
We accept payments internationally via different methods, like PayPal, Money Booker, Visa, Master etc.
- How do I know if an order is paid?
If you're unsure if the payment has gone through successfully for an order, you may simply login your ClapAlong account, and look for the Purchase History. Information in the Purchase History session includes an order No., the time the order was processed, the description of the purchased item, the time the transaction was made and the status of payment. It says "Completed" if the payment was successfully sent. Otherwise it says "Unpaid".
- How to transfer Claps to game currencies?
First go to your ClapAlong account. Then Click on the link next to the Claps Balance “Transfer Claps to Game Currency” to move onto the Transfer page, in which you will be asked to enter the amount of Claps you’d wish to transfer. Finally confirm your Transfer request and go!
- Where is my Claps?
If the status of your transaction shows as "Paid" or "Completed", it means that your payment was successful. And chances are that if your payment was successful, your Claps is waiting in your ClapAlong Account to be transferred into game currency in the future.
- Are my purchases refundable?
No. ClapAlong purchases are not refundable and cannot be transferred to other member or account.
- What information should I provide with when contact billing support?
Before contacting our billing support department, please provide us enough information to make sure that your case being handle promptly. The information should include the following:
1) Your Email address.
2) The payment method you used to make the purchase.
3) The transaction/receipt ID.
4) The date and amount of transaction.